Monday, March 29, 2010

WHO HAS THE MOST INFLUENCE OVER A SHIP CROSSING THE OCEAN?


I am intrigued by the foregoing question. I have learned that it had often been posed by quality guru Dr Edwards Deming to the audience during his many presentations.

According to Dr Deming, the person with the most control over the ship is the person that designed the ship.

That's to say, the ship will never perform better than it was designed to perform.

Dr Deming's contention is that when things go wrong, almost always the problem is the system.

He had once estimated that problem was the system from 94% to 97% of the time.

In other words, & correspondingly, 94% to 97% of the problems of all organisations are caused by the system, & the remaining problems by people making errors.

All CEOs out there: WAKE UP!

[Photo of Ship from FreeFoto.com]

No comments:

Post a Comment